Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical delivery timeframe for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture items, our specialized white-glove delivery team will contact you within 48 hours to schedule a specific delivery window.
Do you offer a warranty on Velan Store products?
Yes, all our home products come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home textiles and bedding?
We accept returns on unused and unwashed textiles within 30 days of delivery. For hygiene reasons, items such as pillows and mattresses must be in their original vacuum-sealed packaging.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for qualifying purchases.
Are your wood products sustainably sourced?
Sustainability is a core value at Velan Store. 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure minimal environmental impact.